SITECORE: Interview Questions & Answeres Part 1

Questins and Answers

What are the Sitecore Support hours?

The Sitecore Support hours are: Tuesdays (Morten), Wednesdays (Tina) and Fridays (Tina) at 9-12 in 2B09.

During support hours Morten or Tina will answer mails sent to sitecore@itu.dk since last support session and answer questions posed during support hours face-to-face, if people show up in 2B09, or on the phone.

Why am I getting a pretty picture of a watchtower by the sea when I log into Sitecore?

It is because you are logged into the Desktop (the developer tool) instead of the Content Editor (the editor tool). Please click the button with the label “Sitecore” in the lower left corner of the screen and click “Log Off”. This will return you to the Sitecore login screen. Now you can login as usual: Click the “Content Editor” button, write your user name and password and click the “Login” button to login to the Content Editor.

How can I stop Sitecore from turning the anchor in an anchorlink into a link?

You are not supposed to turn a line of text into an anchor in Sitecore. Instead you should make the anchor by placing your curser without highlighting any text on the line just above where you want the anchorlink to lead to. Then press the hyperlink button, create the anchor and proceed as usual. This way no text will turn into an unwanted link.

I have edited a page on itu.dk and published it. Why don’t my changes appear on itu.dk?

This is probably because you forgot to unlock your version of the page before you published.

Sitecore will always publish the latest UNLOCKED version of a page when someone clicks publish and the publishing dialogue will say that everything went well even though it did not publish the version that you had just been workning on.

When I test my page on the intranet using Page Editor button there is an image that I did not insert. It is only there when I am testing. Why?

You do not need to do anything about it. It is there because Sitecore Intranet Portal gives organisations the opportunity to standardise image size and placement, and the landscape image shows that a standardised image would be located there if we were using standardised images. However the university has decided that we do not want that kind of strict standardisation. Therefore we have disabled that function in Sitecore. Unfortunately the Page Editor button insists on showing the landscape image anyway. It will not be there on the live intranet when you unlock your version of the page.

I have uploaded and inserted an image on a page in sitecore and it looked fine in the media library. But in the content editor the picture looks broken?

Try pressing SAVE. Sometimes Sitecore will show a broken picture in Content Editor if the picture has been inserted recently. When pressing save Sitecore discoveres that the picture has been uploaded and shows the correct picture.

Where should I place my new picture?

Currently there is no official policy on where in the media library to place images. Therefore you can place your picture in the folder of your choice in the media library. As we do have a lot of folders please use common sense when deciding where to put your image and check if there is a folder that might fit your purpose before you create a new folder.

Where should I put my PDF or Word document?

All documents - PDF’s, Word documents, Excel sheets, Power Points etc., are placed in the media library along with images. There are no special folders for documents. Read the explanation for placing pictures for details about which folder to choose.

Why can’t I  create a new folder in the media library?

You cannot create new folders in the media library using the dialogue box that appears when editing in the editing window and clicking the “Insert Sitecore Media” button with an icon looking like a picture of a landscape. To create a new folder in the media library you need to close the editing window (remember to insert and save any changes), click the very small blue bar with a white arrow at the upper right corner of your screen and choose “Media Library”. This will move you to the media library, and here you can make a new folder by clicking the folder, you want your new folder to be in, and click “New folder” in the content area of your screen (to the right). If you are working on the website (not the intranet) then you need to publish your new folder before you start putting images in it. You can go back to your page by clicking the blue bar with the white arrow in the upper right corner and clicking “Content Editor”. You will see your new folder next time you use “Insert Sitecore Media”.

References:

https://blog.itu.dk/cms/sitecore-q-and-a/